Shipping policy
Shipping Policy
Last updated: June 21, 2026
Thank you for shopping with OFFGRD. We are committed to delivering your order as quickly and securely as possible.
Processing Times
All orders are processed within 1–2 business days.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high demand, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Shipping Rates
We currently offer free shipping on all orders.
Any applicable taxes or duties are calculated at checkout where required.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
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Canada: 1–10 business days
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United States: 5–12 business days
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International: 7–21 business days
Delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on your location, carrier delays, weather conditions, customs processing, or other factors outside of our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, if available.
Please allow up to 48 hours for tracking updates to appear after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
OFFGRD is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at:
We cannot guarantee that address changes can be made after an order has been placed.
Lost, Stolen, or Delayed Packages
OFFGRD is not responsible for packages that are lost, stolen, delayed, or damaged after they have been shipped by the carrier.
Customers who purchase shipping protection at checkout may be eligible for a replacement or refund in the event that a package is lost, stolen, or damaged during transit, subject to the terms of the protection provider.
If you did not purchase Shipping Protection, we recommend contacting the shipping carrier directly regarding any delivery issues. We will do our best to assist where possible.
Contact us
If you have any questions, order related issues, etc. Please feel free to contact us.
If your message is regarding a shipping protection claim, please include any relevant photos, documentation, or proof related to the issue.