Refund policy

Last updated: May 30, 2026

Thank you for shopping with OFFGRD. We want you to be satisfied with your purchase. Please review our return and refund policy below.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must have all original packaging and tags

  • The item must not show signs of wear, washing, or damage

If these conditions are not met, we reserve the right to refuse the return.

Non-Returnable Items

The following items cannot be returned:

  • Items marked Final Sale

  • Gift cards

  • Items that have been worn, washed, or damaged after delivery

Return Process

To request a return, please contact us at:

support@offgrdwear.com

(888) 590-3633

 

Include:

  • Your order number
  • The reason for the return

If your return is approved, we will provide instructions on how to send the item back.

Items sent back without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Return shipping costs are non-refundable.

We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear on your payment statement depending on your payment provider.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

support@offgrdwear.com

(888) 590-3633

Include photos of the issue and your order number so we can resolve the issue as quickly as possible.

Exchanges

At this time, we do not offer direct exchanges.

If you need a different size or item, please return the original item (if eligible) and place a new order.

Contact

For any questions regarding returns or refunds, please contact us at:

support@offgrdwear.com

(888) 590-3633